Insurance, Billing, & Financial Assistance
For your first visit with us, please bring the following:
- All current health insurance cards
- All current prescription cards
Most insurance companies require the patient to share in the cost of medical care. When a physician prescribes any type of treatment or medication, the patient or patient’s legal guardian should expect to pay a part of the cost.
Forms of patient responsibility are usually divided into three groups:
- Deductible – the fixed annual amount that your health plan expects you to pay before your coverage kicks in. Typical deductible amounts are $250, $500, or $1,000, per person or family.
- Co-insurance – the percentage that your insurance does not cover. Traditional plans pay 70% to 90%. Co-insurance is the percentage remaining after your health plan has made their payment.
- Co-payment – an on-going responsibility for the patient to pay. Your plan may require you to pay $10, $15, or $20 for each time you see the physician or are treated by our office.
- Pre-Authorization – We make every effort to obtain preauthorization for treatments and medications, which are prescribed by our doctors.
Many plans offer what is known as an out-of-pocket maximum. This is an amount that is fixed by your insurance company to insure that you are not required to pay a catastrophic dollar amount from your own pocket. Ask your provider to furnish you with the specific amount as it applies to your policy.
If you do not have insurance or your Medicaid is pending, please contact a Patient Financial Counselor before your first visit. The telephone number is 269-373-0130 or 800-999-9748 (within Michigan). Reach them by e-mail at: firstname.lastname@example.org.
You may also visit us in person at the West Michigan Cancer Center. This department is on the 2nd floor. Our on-site financial counselors are ready to answer any questions you may have concerning payment or insurance. They are experts in finding solutions and sorting through red tape. In addition, they can determine if you qualify for programs which provide financial assistance.
For questions about your bill, please call us at 269-382-2500 and dial the following three-digit extension, based on your insurance carrier:
271 Blue Cross Blue Shield
274 All other insurance carriers/patients without insurance
West Michigan Cancer Center has aggressively pursued relationships with all major health insurance providers in order to assure that every patient has access to treatment, regardless of cost.
We participate with many insurance providers including the following but not limited to: