Insurance & Billing

For your first visit with us, please bring a driver’s license or valid ID card, along with current health insurance and prescription cards.

Most insurance companies require the patient to share in the cost of medical care. When a physician prescribes any type of treatment or medication, the patient or patient’s legal guardian should expect to pay a part of the cost.

Forms of patient responsibility are usually divided into three groups:

  1. Deductible – the fixed annual amount that your health plan expects you to pay before your coverage kicks in. Typical deductible amounts are $500, $1,000 or $5,000 per person or family.
  2. Co-insurance – the percentage that your insurance does not cover. Traditional plans pay 70% to 90%. Co-insurance is the percentage remaining after your health plan has made their payment.
  3. Co-payment – an on-going responsibility for the patient to pay. Your plan may require you to pay $20, $30 or $50 for each time you see the physician or are treated by our office.
  4. Pre-Authorization – We make every effort to obtain pre-authorization for treatments and medications, which are prescribed by our doctors.

Many plans offer what is known as an out-of-pocket maximum. This is an amount that is fixed by your insurance company to insure that you are not required to pay a catastrophic dollar amount from your own pocket. Ask your insurance company to furnish you with the specific amount as it applies to your policy.

Patient Financial Counseling

If you do not have insurance or your Medicaid is pending, please contact a Patient Financial Counselor before your first visit. The telephone number is 269-373-0127 or 800-999-9748 (within Michigan).  Reach them by e-mail at:

You may also visit us in person at the West Michigan Cancer Center & Institute for Blood Disorders.  This department is on the 1st floor. Our on-site financial counselors are ready to answer any questions you may have concerning payment or insurance. They are experts in finding solutions and sorting through red tape. In addition, they can determine if you qualify for programs which provide financial assistance.

Financial Assistance

West Michigan Cancer Center offers financial assistance for patients who are not able to pay.  Click the links below to read, review or print the financial assistance policy, the plain language summary of the policy, or the financial assistance application.

Billing Contact Information

Direct dial phone numbers for the WMCC billing representative assigned to your insurance are listed on the back of your statement.

  • WMCC biller for Blue Cross of Michigan , Federal, and Out of State Blue Cross billing questions:
  • WMCC biller for Medicare and Medicare HMO:
  • WMCC biller for Medicaid Plans:
  • WMCC biller for Commercial Insurances
    Blue Care Network
    UMR (United Medical Resources)
    United Health Care:
    Champ VA and VA
  • WMCC biller for Priority Health
  • WMCC biller for All Other Insurances

Insurance Providers

West Michigan Cancer Center has aggressively pursued relationships with all major health insurance providers in order to assure that every patient has access to treatment, regardless of cost.

We participate with many insurance providers including the following but not limited to:

  • Aetna
  • Blue Care Network
  • Blue Cross Blue Shield
  • Blue Choice
  • CareSource (Medicaid)
  • Champus
  • Cigna
  • Cofinity
  • Coventry Health Plan (Medicaid)
  • Meridian
  • Health Scope
  • Humana
  • McLaren Medicaid
  • Medicare
  • Medicare Advantage Plans
  • Medicaid
  • Multi Plan
  • NGS
  • PHCS Private Healthcare Systems
  • Priority Health
  • Railroad Medicare
  • Tricare
  • UnitedHealthcare